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Training Services

Supported by highly experienced in both practical and theoretical knowledge trainers, made trainings to be delivered more interactively and communicative. "Experiential Learning" method will make participants evaluate their action, and probelm understanding will be higher, which will make them easier to implement.

Training Development

 

 

 

ICONWORK TRAINING 2008

No. Title Target participant Summary Content
1 Management  and Leadership Skills for New Manager Anyone who is or will be responsible for managing staff or consultants; project managers; new supervisors; or any supervisor with less than 5 years of experience. This course will teach you how to handle all of the challenges you face in your new role as a manager. Learn how to identify and utilize your unique leadership style. Understand your employees' attitudes and abilities and learn how to give effective feedback, be a coach, build and maintain an effective team, and motivate. ·       The roles of a new manager.
·       Discover your responsibilities as a supervisor or new manager as they relate to planning, executing, and monitoring your duties
·       Learn how to avoid micro-managing-the number one mistake of new managers
·       Utilize the Myers-Briggs Personality Indicator to understand the 16 combinations of personality types.
·       Gain an understanding of the communication loop and how to avoid obstacles to effective communication
·       Gain the skills needed to master active listening
·       Learn how to conduct performance reviews and provide effective feedback
2 Basic Sales Skills   ·    Understanding Service Excellence impact for company ·         Customer Service Excellence
  ·    Understanding how to give effective services and increase services to customer ·         Effective Communication
  ·    Implementing effective communication. ·         Personal Impact
  ·    Understanding and implementing positive attitude to increase company image and self confidence. ·         Basic Sales Skills
  ·    Understanding and increasing basic skills in sales effectively  
3 Increasing Selling Skills It is compulsory to be attended by the sales and marketing staff The attendees are expected to have the skills and the knowledge of identification customer needs, sales presentation, negotiation with customers, and closing the sales a. Sales Responsibilities
b. Sales Preparation
c. Direct Sales Skills 
4 Problem Solving Decision Maker Managerial / Supervisory Level Designed to improve the participant’s skill in recognising the problems and their priority. Enhancement of the problem-analysing skills and developing several alternatives into action plan are also the focus of this course. a. Situation analysis
b. Problem analysis
c. Decision analysis
d. Potential problem analysis
5 Time Management Managerial / Supervisory Level The main focus of this course is to develop the time management skills by identifying the characteristic of time utilisation mode, detecting personal problem in time utilisation, and developing new habits in time utilisation a. Time Log Analysis
b. Identification of Time Utilisation  Improvement Techniques
c. 10 Time Utilisation Improvement Techniques
d. Developing Action Plan to improve the Time Utilisation
6 Effective Communication All management level Upon the completion of the program, participant is expected to be able to find solutions for people’s problem, create a climate for action, motivate others and facilitate change, and to promote their ideas to the group.  a. The dynamics of on the job relationship
b. How to communicate effectively
c. Self awareness of intended and perceived image
d. Developing assertiveness strategy
e. Conflict Management for positive result
7 Effective Presentation Managerial / Supervisory Level The course is intended to develop the participant’s skills and ability in doing a presentation. The participants will be guided to understand the role and function of presentation within company communication aspects, to understand the role and function of communication skill within the presentation itself, and to prepare and deliver a good and effective presentation. a. The essentials of presentational communication concept
b. Effective communication in any group of audience
c. How to prepare and selecting the proper audio visual aids
d. How to deliver a complete presentation and handle the question with confidence
8 Productive Field Coaching Managerial / Supervisory Level After the course’s completion, the participants will be able to handle and deliver the coaching materials effectively. The participants will gain the knowledge and understanding of coaching as manager’s responsibility and the basic concepts of effective coaching.  a. Management and Coaching
b. Adult basic learning concept
c. Training and coaching as a learning process
d. Coaching technique A-B-C-D
e. Purpose and procedure of field coaching
f. Effective feedback
g. Rejection handling
9 Coaching and Counselling for Outstanding Job Performance Managerial / Supervisory Level The course is designed to enhance the manager/supervisor’s skill in developing their team. It gives the tips and the direction to coach and consult for result, increase job satisfaction at work, resolve problem that interfere with job performance, and building teamwork. It also recommended for company who wants to inform, delegate and motivate their employee to achieve the company’s objectives a. Result based coaching and counselling framework
b. Increasing your effectiveness
c. Building trust and rapport
d. Confronting conflict constructively
e. Coaching as a two way process
10 Transformational Leadership Workshop Managerial / Supervisory Level  Transformational leadership in terms of how the leader affects followers, who are intended to trust, admire and respect the transformational leader. b. Getting them to focus first on team or organizational goals, rather than their own interests. 
c. Activating their higher-order needs.
11 Power Leadership Managerial / Supervisory Level The course attendees are expected to know and be able to empower themselves and others after its completion. It is a course that will bring out all the participant’s leader potentials Mental Warrior
a. The Power in You
b. Beyond Our Limit
c. Building Positive Mental Attitude
d. Developing Communication Skills
e. The 4 Arrows of Communication
f. Building A Power Team
g. The Secret of A Total Team Building Visionary Leader
12 Motivation Training All management level An excellent course that will enhance the participant’s motivation for achieving the target. It also teaches the participants on how to develop the motivation by themselves. a. Exploring Self Potential: (a) self awareness,  (b) choosing for excellent result and the world only knows the No.1
b. Mental Warrior: (a) Choosing the positive words, (b) Self-prevention from negative energy
c. Break the Fear: I believe I can!
d. The Four Arrows of Power Communication: (a) Motivating Others To Excellence, (b) Handling Conflicts/Confrontation, (c) Using  Alignment, and (d) The Importance of response and focused result
e. Power Of Taking Action: (a) Arranging Personal Commitment and, (b) The journey of a Thousand Miles begin with a Single Step
13 Outdoor / Team Development Workshop All middle up management level Designed to enhance the group dynamics. It is an excellent learning method to develop individual and group motivation, gain individual development through group exercise, and develop individual and group confidence. a. Identify individual strength’s and weakness
b. Individual quality development
c. Individual and Group trust
d. P-O-A-C through outdoor exercise
e. Role and Responsibility
f. Leadership
g. Communication and coordination
h. Team work and Team building
Individual and Group problem solving 
14 Effective Selection Interview Managerial / Supervisory level The course is intended to improve the participant’s skills and ability in understanding the basic concept of a selection interview and implementing various technique in a selection interview a. Basic concept of selection interview
b. 8 steps in conducting selection interview
c. Preparing interview guides
d. 10 principles of questioning
e. Listening and probing
f.  Recording and concluding 
15 Basic Human Resources Management Divisional head level and department head level The course will give the participant’s the knowledge and understanding of the basic concept of HRD. The participants are also expected to implement and play a role as a HR managers for their respective working unit a. Basic concept of HRD
b. Job Analysis
c. Human resources planning
d. Personnel recruitment and selection
e. Human Resources Development
f. Performance appraisal
g. Remuneration System 
16 Industrial Relation Divisional head level and department head leader. Superintendent and Section Head Manager Level will also gain benefit after attending this course. The course will give the participants a sound knowledge and understanding about Industrial Relation as stated in UU. No.13. The participants will also gain various knowledge of Industrial Relation application that’s already implemented in various companies, including the problem that often arise and how to deal with such problems a. Implication of the industrial relation changed pattern that derived from the law’s shift of paradigm
b. How to deal with changes in Industrial Relation according to UU
17 Good Corporate Governance Divisional head level and department head leader. Superintendent and Section Head Manager Level will also gain benefit after attending this course. By attending this course, the participants will gain the knowledge and understanding of the fundamentals and basic principles of Good Corporate Governance and its impact to Corporate Management and Corporate Social Responsibility.  a. Fundamentals of Corporate Governance
b. Concepts and Basic Principals of Corporate Governance
c. The relationship between Corporate Governance and  Corporate Management
d. Good Corporate Governance implementation in corporation or institution
e. Establishing Good Corporate Governance implementation road map
f. Establishing Good Corporate Governance implementation road map – Study Case
g. GCG, Business Process, and Company Culture 
18 Training for Trainers Divisional head level and department head leader. Staffs from training related division are also recommended. Training for Trainers course is designed to give the participants the skills and the knowledge needed to commence the training activity by giving them a better understanding of the learning and training principle effectively. a. Training Concepts
b. Develop a good and sound training objectives
c. Training and learning process
d. Training evaluation’s technique and method Individual micro teaching practical session
19 I Love Customer Divisional head level and department head leader. Staffs from marketing and customer services related division are also recommended. After the completion of the program, the attendees will be having an understanding of the basic concept of customer satisfaction, the product and service concept, and the process chain in product / service development. They will also manage to build a solid Customer-Focused-Team. a. Paradigm Changes
b. Building Customer Focused Team
c. Customer Focused quality process
d. Service Chain
e. Customer delight 
20 Knowledge Management Divisional head level and department head leader. Superintendent and Section Head Manager Level are also advised to attend the course. Knowledge is considered as the most strategically important resources, and learning is the most strategically important capability for business organization. However, many initiatives being undertaken to develop and exploit organizational knowledge are not explicitly linked to or framed by the organizations business strategy. a. Organization’s Objectives :  (a) Business Strategy, (b) Knowledge Strategy, (c) Knowledge Management
b. Strategic Knowledge Management Question
c. GAP Analysis 
21 Talent Management Divisional head level and department head leader. Superintendent and Section Head Manager Level are also advised to attend the course. Talent management is synonymous with human capital management and incorporates the same proactive management of the entire employee lifecycle a. The War for Talent
b. Employee as Free Agents
c. Customization (jobs, development and career)
d. Creating Organizational Capacity
e. Talent Measurements and Accounting Systems
f. Integrated Talent Management Process 
22 Enterprises Risk  Management Divisional head level and department head leader. Superintendent and Section Head Manager Level are also advised to attend the course. Risk management is the process of measuring, or assessing, risk and developing strategies to manage it. Strategies include transferring the risk to another party, avoiding the risk, reducing the n