|
No. |
Title |
Target participant |
Summary |
Content |
|
1 |
Management and Leadership Skills for New
Manager |
Anyone who is or will be responsible for
managing staff or consultants; project
managers; new supervisors; or any supervisor
with less than 5 years of experience. |
This course will teach you how to handle all
of the challenges you face in your new role
as a manager. Learn how to identify and
utilize your unique leadership style.
Understand your employees' attitudes and
abilities and learn how to give effective
feedback, be a coach, build and maintain an
effective team, and motivate. |
· The roles of a new manager. |
|
· Discover your responsibilities as a
supervisor or new manager as they relate to
planning, executing, and monitoring your
duties |
|
· Learn how to avoid
micro-managing-the number one mistake of new
managers |
|
· Utilize the Myers-Briggs Personality
Indicator to understand the 16 combinations
of personality types. |
|
· Gain an understanding of the
communication loop and how to avoid
obstacles to effective communication |
|
· Gain the skills needed to master
active listening |
|
· Learn how to conduct performance
reviews and provide effective feedback |
|
2 |
Basic Sales Skills |
|
· Understanding Service Excellence impact
for company |
· Customer Service Excellence |
|
|
· Understanding how to give effective
services and increase services to customer |
· Effective Communication |
|
|
· Implementing effective communication. |
· Personal Impact |
|
|
· Understanding and implementing positive
attitude to increase company image and self
confidence. |
· Basic Sales Skills |
|
|
· Understanding and increasing basic
skills in sales effectively |
|
|
3 |
Increasing Selling Skills |
It is compulsory to be attended by the sales
and marketing staff |
The attendees are expected to have the
skills and the knowledge of identification
customer needs, sales presentation,
negotiation with customers, and closing the
sales |
a. Sales Responsibilities |
|
b. Sales Preparation |
|
c. Direct Sales Skills |
|
4 |
Problem Solving Decision Maker |
Managerial / Supervisory Level |
Designed to improve the participant’s skill
in recognising the problems and their
priority. Enhancement of the
problem-analysing skills and developing
several alternatives into action plan are
also the focus of this course. |
a. Situation analysis |
|
b. Problem analysis |
|
c. Decision analysis |
|
d. Potential problem analysis |
|
5 |
Time Management |
Managerial / Supervisory Level |
The main focus of this course is to develop
the time management skills by identifying
the characteristic of time utilisation mode,
detecting personal problem in time
utilisation, and developing new habits in
time utilisation |
a. Time Log Analysis |
|
b. Identification of Time
Utilisation Improvement Techniques |
|
c. 10 Time Utilisation Improvement
Techniques |
|
d. Developing Action Plan to improve the
Time Utilisation |
|
6 |
Effective Communication |
All management level |
Upon the completion of the program,
participant is expected to be able to find
solutions for people’s problem, create a
climate for action, motivate others and
facilitate change, and to promote their
ideas to the group. |
a. The dynamics of on the job relationship |
|
b. How to communicate effectively |
|
c. Self awareness of intended and perceived
image |
|
d. Developing assertiveness strategy |
|
e. Conflict Management for positive result |
|
7 |
Effective Presentation |
Managerial / Supervisory Level |
The course is intended to develop the
participant’s skills and ability in doing a
presentation. The participants will be
guided to understand the role and function
of presentation within company communication
aspects, to understand the role and function
of communication skill within the
presentation itself, and to prepare and
deliver a good and effective presentation. |
a. The essentials of presentational
communication concept |
|
b. Effective communication in any group of
audience |
|
c. How to prepare and selecting the proper
audio visual aids |
|
d. How to deliver a complete presentation
and handle the question with confidence |
|
8 |
Productive Field Coaching |
Managerial / Supervisory Level |
After the course’s completion, the
participants will be able to handle and
deliver the coaching materials effectively.
The participants will gain the knowledge and
understanding of coaching as manager’s
responsibility and the basic concepts of
effective coaching. |
a. Management and Coaching |
|
b. Adult basic learning concept |
|
c. Training and coaching as a learning
process |
|
d. Coaching technique A-B-C-D |
|
e. Purpose and procedure of field coaching |
|
f. Effective feedback |
|
g. Rejection handling |
|
9 |
Coaching and Counselling for Outstanding Job
Performance |
Managerial / Supervisory Level |
The course is designed to enhance the
manager/supervisor’s skill in developing
their team. It gives the tips and the
direction to coach and consult for result,
increase job satisfaction at work, resolve
problem that interfere with job performance,
and building teamwork. It also recommended
for company who wants to inform, delegate
and motivate their employee to achieve the
company’s objectives |
a. Result based coaching and counselling
framework |
|
b. Increasing your effectiveness |
|
c. Building trust and rapport |
|
d. Confronting conflict constructively |
|
e. Coaching as a two way process |
|
10 |
Transformational Leadership Workshop |
Managerial / Supervisory Level |
Transformational leadership in terms of how
the leader affects followers, who are
intended to trust, admire and respect the
transformational leader. |
b. Getting them to focus first on team or
organizational goals, rather than their own
interests. |
|
c. Activating their higher-order needs. |
|
11 |
Power Leadership |
Managerial / Supervisory Level |
The course attendees are expected to know
and be able to empower themselves and others
after its completion. It is a course that
will bring out all the participant’s leader
potentials |
Mental Warrior |
|
a. The Power in You |
|
b. Beyond Our Limit |
|
c. Building Positive Mental Attitude |
|
d. Developing Communication Skills |
|
e. The 4 Arrows of Communication |
|
f. Building A Power Team |
|
g. The Secret of A Total Team Building
Visionary Leader |
|
12 |
Motivation Training |
All management level |
An excellent course that will enhance the
participant’s motivation for achieving the
target. It also teaches the participants on
how to develop the motivation by themselves. |
a. Exploring Self Potential: (a) self
awareness, (b) choosing for excellent
result and the world only knows the No.1 |
|
b. Mental Warrior: (a) Choosing the positive
words, (b) Self-prevention from negative
energy |
|
c. Break the Fear: I believe I can! |
|
d. The Four Arrows of Power Communication:
(a) Motivating Others To Excellence, (b)
Handling Conflicts/Confrontation, (c) Using
Alignment, and (d) The Importance of
response and focused result |
|
e. Power Of Taking Action: (a) Arranging
Personal Commitment and, (b) The journey of
a Thousand Miles begin with a Single Step |
|
13 |
Outdoor / Team Development Workshop |
All middle up management level |
Designed to enhance the group dynamics. It
is an excellent learning method to develop
individual and group motivation, gain
individual development through group
exercise, and develop individual and group
confidence. |
a. Identify individual strength’s and
weakness |
|
b. Individual quality development |
|
c. Individual and Group trust |
|
d. P-O-A-C through outdoor exercise |
|
e. Role and Responsibility |
|
f. Leadership |
|
g. Communication and coordination |
|
h. Team work and Team building |
|
Individual and Group problem solving |
|
14 |
Effective Selection Interview |
Managerial / Supervisory level |
The course is intended to improve the
participant’s skills and ability in
understanding the basic concept of a
selection interview and implementing various
technique in a selection interview |
a. Basic concept of selection interview |
|
b. 8 steps in conducting selection interview |
|
c. Preparing interview guides |
|
d. 10 principles of questioning |
|
e. Listening and probing |
|
f. Recording and concluding |
|
15 |
Basic Human Resources Management |
Divisional head level and department head
level |
The course will give the participant’s the
knowledge and understanding of the basic
concept of HRD. The participants are also
expected to implement and play a role as a
HR managers for their respective working
unit |
a. Basic concept of HRD |
|
b. Job Analysis |
|
c. Human resources planning |
|
d. Personnel recruitment and selection |
|
e. Human Resources Development |
|
f. Performance appraisal |
|
g. Remuneration System |
|
16 |
Industrial Relation |
Divisional head level and department head
leader. Superintendent and Section Head
Manager Level will also gain benefit after
attending this course. |
The course will give the participants a
sound knowledge and understanding about
Industrial Relation as stated in UU. No.13.
The participants will also gain various
knowledge of Industrial Relation application
that’s already implemented in various
companies, including the problem that often
arise and how to deal with such problems |
a. Implication of the industrial relation
changed pattern that derived from the law’s
shift of paradigm |
|
b. How to deal with changes in Industrial
Relation according to UU |
|
17 |
Good Corporate Governance |
Divisional head level and department head
leader. Superintendent and Section Head
Manager Level will also gain benefit after
attending this course. |
By attending this course, the participants
will gain the knowledge and understanding of
the fundamentals and basic principles of
Good Corporate Governance and its impact to
Corporate Management and Corporate Social
Responsibility. |
a. Fundamentals of Corporate Governance |
|
b. Concepts and Basic Principals of
Corporate Governance |
|
c. The relationship between Corporate
Governance and Corporate Management |
|
d. Good Corporate Governance implementation
in corporation or institution |
|
e. Establishing Good Corporate Governance
implementation road map |
|
f. Establishing Good Corporate Governance
implementation road map – Study Case |
|
g. GCG, Business Process, and Company
Culture |
|
18 |
Training for Trainers |
Divisional head level and department head
leader. Staffs from training related
division are also recommended. |
Training for Trainers course is designed to
give the participants the skills and the
knowledge needed to commence the training
activity by giving them a better
understanding of the learning and training
principle effectively. |
a. Training Concepts |
|
b. Develop a good and sound training
objectives |
|
c. Training and learning process |
|
d. Training evaluation’s technique and
method Individual micro teaching practical
session |
|
19 |
I Love Customer |
Divisional head level and department head
leader. Staffs from marketing and customer
services related division are also
recommended. |
After the completion of the program, the
attendees will be having an understanding of
the basic concept of customer satisfaction,
the product and service concept, and the
process chain in product / service
development. They will also manage to build
a solid Customer-Focused-Team. |
a. Paradigm Changes |
|
b. Building Customer Focused Team |
|
c. Customer Focused quality process |
|
d. Service Chain |
|
e. Customer delight |
|
20 |
Knowledge Management |
Divisional head level and department head
leader. Superintendent and Section Head
Manager Level are also advised to attend the
course. |
Knowledge is considered as the most
strategically important resources, and
learning is the most strategically important
capability for business organization.
However, many initiatives being undertaken
to develop and exploit organizational
knowledge are not explicitly linked to or
framed by the organizations business
strategy. |
a. Organization’s Objectives : (a) Business
Strategy, (b) Knowledge Strategy, (c)
Knowledge Management |
|
b. Strategic Knowledge Management Question |
|
c. GAP Analysis |
|
21 |
Talent Management |
Divisional head level and department head
leader. Superintendent and Section Head
Manager Level are also advised to attend the
course. |
Talent management is synonymous with human
capital management and incorporates the same
proactive management of the entire employee
lifecycle |
a. The War for Talent |
|
b. Employee as Free Agents |
|
c. Customization (jobs, development and
career) |
|
d. Creating Organizational Capacity |
|
e. Talent Measurements and Accounting
Systems |
|
f. Integrated Talent Management Process |
|
22 |
Enterprises Risk Management |
Divisional head level and department head
leader. Superintendent and Section Head
Manager Level are also advised to attend the
course. |
Risk management is the process of measuring,
or assessing, risk and developing strategies
to manage it. Strategies include
transferring the risk to another party,
avoiding the risk, reducing the n |
